Mississippi Aquarium supports an efficient, service-oriented effort to respond to both public inquiries and media requests for information and/or assistance relating to the organization. We welcome the responsibility to keep the public informed and encourage their involvement in their community resources. We acknowledge the vital role the media serves towards this effort.
The goal of this policy is to ensure:
• the safety of the staff, animals and the public
• an efficient and accurate response to media and public inquiries
• response to media requests without negatively impacting our visitor experience
• the timely completion of staff duties
The safety of our animals, guests and staff is always our top priority. The Public Relations and Communications Manager will consult with the VP of Veterinary Services and/or VP of Animal Care to determine what level of access may be allowed under any given set of circumstances. This also applies to public areas that are barricaded to the public during an emergency, animal transfer or other irregular activities.Contact with staff for background information, sound bytes, scheduling, etc. will be made by contacting the Public Relations and Communications Manager to ensure accurate and timely response to media representatives.